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    incrementality vs roas

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    incrementality vs roas

    Incrementality vs ROAS: making smarter B2C marketing budget decisions - Analytical Alley

    MMM
    Marketing Mix Modeling
    ROI
    Attribution
    Bayesian

    Incrementality vs ROAS: making smarter B2C marketing budget decisions - Analytical Alley

    Understanding ROAS vs incrementality

    What is ROAS?

    ROAS (Return on Ad Spend) measures revenue generated per euro spent on advertising. The calculation is straightforward:

    ROAS = Revenue attributed to ads / Ad spend
    

    For example, €10,000 spent generating €40,000 in attributed revenue equals a 4:1 ROAS or 400%.

    However, traditional ROAS has a critical flaw: it relies on attribution models (typically last-click or platform-reported) that show correlation rather than causation. These models reveal which channel claimed credit rather than which channel actually caused incremental sales.

    What is incrementality?

    Incrementality answers a different question: "What would have happened if we hadn't spent on this channel?" It measures the true causal effect of your marketing activity on desired outcomes by isolating sales that wouldn't have occurred without your advertising efforts.

    Incremental ROAS (iROAS) represents additional revenue generated solely due to advertising efforts divided by ad spend:

    Incremental ROAS = (Revenue with ads - Revenue that would occur anyway) / Ad spend
    

    Using our previous example, if that €10,000 spend generated €40,000 in attributed revenue, but €15,000 would have occurred organically, the incremental ROAS is only 2.5:1, not the inflated 4:1 shown by attributed ROAS.

    Why the difference matters

    The gap between attributed and incremental ROAS can be substantial:

  1. Facebook campaigns showing 4:1 attributed ROAS revealed only 1.8:1 incremental return in holdout tests
  2. Brand search campaigns reporting 6:1 ROAS in Google Ads delivered closer to 2:1 incrementally, as 60-80% of brand searchers would buy anyway. In other words by avoiding self-cannibalisation we could invest to other channels without anything happening with you bottom-line business results.
  3. Black Friday campaigns can show particularly stark differences, with last-click attribution often overstating performance by 4x compared to true incremental impact
  4. This systematic overstatement of performance leads to poor budget allocation. Without measuring incrementality, organizations routinely:

  5. Over-invest in channels that intercept existing demand
  6. Under-invest in channels that create new demand
  7. Misunderstand true marketing effectiveness
  8. How to measure incrementality

    There are two primary methodological approaches to measuring incrementality:

    When to prioritize incrementality over ROAS

    While incrementality provides a more accurate picture of true marketing impact, implementing full-scale incrementality measurement may not always be feasible or necessary. Here are scenarios when incrementality should take precedence:

    Channel saturation assessment

    When channels approach diminishing returns, incremental metrics become critical. For example:

  9. Paid search might show consistent 4:1 attributed ROAS regardless of budget
  10. Incrementality analysis might reveal ROI drops from 3.5:1 to 1.8:1 above €100,000 monthly spend
  11. This insight enables you to reallocate budget from saturated to underfunded channels with higher marginal returns.

    High cannibalisation risk

    Incrementality becomes crucial when marketing activities might cannibalise organic traffic or other channels:

  12. Branded search campaigns often show high attributed ROAS but low incrementality (60-80% would convert organically)
  13. Promotions might appear successful but can cannibalize full-price sales (some retailers have found 12% cannibalization rates)
  14. Retargeting often claims credit for users who would purchase anyway
  15. Cross-channel optimization

    When trying to understand how channels work together, incrementality provides clarity:

  16. TV campaigns may show modest direct ROAS but create a halo effect that improves digital channel performance by 15-30%
  17. Podcast or radio advertising might improve paid search efficiency by 40% without receiving direct attribution
  18. Awareness channels may drive 3-5x higher customer lifetime value despite weaker initial ROAS
  19. Budget reallocation decisions

    Major budget shifts should be guided by incremental metrics:

  20. A channel reporting 5:1 attributed ROAS but delivering only 2:1 incrementally is less efficient than a channel reporting 3:1 attributed ROAS but delivering 2.8:1 incrementally
  21. Budget reallocation scenarios based on incremental metrics can produce substantial gains (e.g., shifting 20% from display to paid social predicted to increase incremental revenue by €340,000 quarterly)
  22. Practical implementation of incrementality measurement

    Building a hybrid measurement approach

    Most sophisticated organizations use both metrics in parallel:

  23. Track attributed ROAS for campaign optimization and tactical decisions
  24. Use incremental ROI (from econometric modeling or holdout tests) for strategic budget allocation
  25. This hybrid approach allows for both quick tactical optimizations and sound strategic decisions.

    Technical implementation steps

  26. Baseline establishment: Collect 18-36 months of cross-channel data (sales, spend, pricing, promotions, external factors)
  27. MMM development: Build econometric models that account for baseline sales, channel effects, adstock (carryover), saturation, and external variables
  28. Incrementality testing: Run geo-experiments or audience holdouts to validate model outputs
  29. Refresh cycle: Update models quarterly, timed two weeks before budget planning cycles
  30. Operational best practices

  31. Set model update triggers (e.g., if actual sales deviate from forecasts by more than 10% for two consecutive weeks or months)
  32. Implement a marketing investment board with cross-functional representation
  33. Translate complex model outputs into clear directives for media teams
  34. Start with a phased approach (e.g., four-month pilot focused on digital channels)
  35. Case study: Balancing incrementality and ROAS

    A European e-commerce retailer was heavily investing in paid social based on strong platform-reported ROAS of 5:1. However, a marketing mix modeling analysis revealed:

  36. True incremental ROAS from paid social was only 2:1
  37. Paid social was approaching saturation (diminishing returns)
  38. Display advertising showed lower attributed ROAS (3:1) but higher incremental performance (2.8:1)
  39. The team developed a budget reallocation scenario:

  40. Reduced Facebook from €70,000 to €40,000 weekly (where marginal returns began dropping)
  41. Reallocated €30,000 to programmatic display
  42. Result: 18% increase in incremental revenue with no budget increase
  43. This reallocation improved overall marketing effectiveness by focusing on incremental impact rather than attributed performance.

    Common challenges and how to overcome them

    Statistical significance requirements

    Incrementality testing requires minimum traffic volumes for meaningful results. Solutions include:

  44. Longer test periods for smaller advertisers
  45. Meta-analysis across multiple small experiments
  46. Bayesian methods that incorporate prior knowledge
  47. Organizational resistance

    Finance and leadership teams accustomed to attributed ROAS may resist adopting incrementality. Strategies to build buy-in:

  48. Run parallel measurement for a transition period
  49. Educate stakeholders on the limitations of attribution
  50. Present case studies of successful incrementality-based decisions
  51. Frame the conversation around reducing waste rather than questioning past decisions
  52. Implementation costs

    Building robust incrementality measurement requires investment. To manage costs:

  53. Start with high-spend channels where impact will be greatest
  54. Consider managed services like Analytical Alley for faster implementation
  55. Start and continuously iterate to improve the insights quality.
  56. The future of incrementality measurement

    As third-party cookies disappear and privacy regulations tighten, incrementality measurement becomes even more valuable. Future developments include:

  57. AI-enhanced models: Machine learning improving prediction accuracy and automating scenario generation
  58. Unified measurement: Integrated platforms that combine MMM, MTA, and incrementality testing
  59. Automated optimization: Systems that dynamically reallocate budget based on changing incremental returns
  60. Privacy-first approach: Methods that work with aggregated data rather than relying on user-level tracking
  61. Making the right choice for your business

    The choice between incrementality and ROAS isn't binary. Both metrics serve important functions in a comprehensive measurement framework. However, strategic decisions about budget allocation should prioritize incrementality to avoid systematic misinvestment.

    By understanding the true causal impact of your marketing spend, you can eliminate waste, optimize channel mix, and demonstrate genuine business value to stakeholders. Start by implementing basic incrementality testing in your highest-spend channels, then gradually build a more sophisticated measurement approach that balances tactical attribution with strategic incrementality.

    When making the transition to incrementality-based decision making, remember that the goal isn't perfect measurement but progressively better decisions. Organizations that adopt this approach can reduce wasted ad spend by up to 40% through disciplined measurement and testing.

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